Common issues

  • The app is not detecting my location. What can I do?

    If you use Android you can choose how you would like to calculate your location. Head to "Settings" -> "Location" and select the mode you prefer. Using GPS is more precise, but uses a little more battery, while using wireless networks will save your battery but is not quite as accurate. We determine your location based on this WIFI or GPS data. WIFI will provide an approximate location and GPS will be a more accurate reflection of your exact location.

    For iPhone users, first you need to make sure you have allowed our app to access your location. To ensure this, head to "Settings" -> "Privacy" -> "Location services". Ensure location services are turned on and the Cabify application in the list is set to "Always".

  • I forgot my password. Help!

    Please, click here, enter your email address and follow the instructions. If you are using the app, tap 'Login', then 'Forgot password' and enter your email address to receive a link to create a new password.